Frequently Asked Questions

How do I buy something?

 To buy something, navigate to the page of the item you are interested in and then choose your desired of that item. When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field. After you have entered a quantity, you can continue shopping or choose to proceed to checkout.

Do I need to sign up to buy?

It’s not mandatory to sign up. The benefit for you to sign up, you can review all of your order, doesn’t have to fill up your information order every time you made a purchase, you can download an invoice and just in one click, you can order the same item again.

I have forgotten my password or username, now what?

On the login page, you can click on the lower left dialog box, a “Lost Your Password?” link. In the next dialog box, you have to enter registered email then reset your password. The new password will be sent to your email.

What methods of payment are accepted?

Our site was using IPAY88 for your secure payment. You can select either using a card or online banking. We do not accept COD.

How much is shipping?

You can view shipping cost in the cart before you proceed to checkout.

How long will it take for my items to arrive?

Delivery process will take 3 – 7 day working day, but it’s not guaranteed because subject to a shipping company. A customer can check their delivery status by key in the tracking number that has been provided at the shipping company website, or you can call the customer care line at +607 20 700 84 and prepare your order number for the reference.

How do I get a refund?

Our product is not refundable.

How do I return / exchange items?

Please call our customer care line at +607 207 0084 to confirm the return or exchange item before you make shipping to our company. A customer is responsible for shipping and handling charges.

What if I change my mind?

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